1. Product Information
All our glass wind chimes are made of high-quality glass and environmentally friendly materials. Each product is handmade, so there may be slight size and color differences, which are part of its uniqueness.

2. Order and Payment
All orders should be submitted online through our website.
We accept a variety of payment methods, including credit cards, debit cards and digital payment platforms. Please ensure that accurate payment information is provided so that your order can be processed in a timely manner.
3. Delivery Policy
We usually process and ship within 2 business days after receiving the order. The specific delivery time depends on the delivery method and region you choose.
The delivery fee will be calculated at checkout and will be displayed on the order confirmation page.
4. Return and Exchange Policy
If you are not satisfied with the glass wind chime you purchased, please contact our customer service team within 14 days of receiving the product.
The returned product must be in its original packaging and unused condition, and accompanied by proof of purchase. Shipping costs are borne by the customer.
5. Damage and Loss
If the product you received is damaged during transportation, please contact us within 48 hours and provide relevant photos as proof. We will provide you with a replacement or refund.

6. Privacy Policy
We value your privacy and promise not to disclose your personal information to third parties. We only use information to process orders and improve your shopping experience.

7. Customer Support
If you have any questions or need help, please feel free to contact our customer service team. We are happy to help you!