At www.glasswindsong.com, we are committed to providing high-quality glass wind chimes to our customers and ensuring every customer is satisfied. If you are not satisfied with your purchase, you can apply for a refund according to the following refund terms:
1. Refund Request
Customers can apply for a refund within 14 days of receiving the product. Please submit a refund request via email or our customer service page and provide the order number and product details.
2. Product Return Conditions
The product to be refunded must be in new, unused condition and must include the original packaging, labels and any included accessories. We will inspect the returned product and will not be able to refund if the product shows obvious damage or signs of use.
3. Return Shipping Costs
The return shipping cost is borne by the customer. We recommend that you choose a trackable shipping method to ensure the safe delivery of the package. If the return is caused by our error (such as sending the wrong product or product quality problems), we will cover the relevant shipping costs.
4. Refund Processing Time
Once we receive your return and confirm that it meets the refund conditions, the refund will be processed within 2 business days. The refund amount will be returned to the original payment method, and the specific arrival time may vary depending on the bank or payment platform.
5. Customer Support
If you have any questions or need further information, please feel free to contact us through the customer service email expressin@glasswindsong.com, we will be happy to help you.
Thank you for your support and trust in www.glasswindsong.com. Your satisfaction is our greatest pursuit!